Frequently asked questions

You can place an order by contacting our sales team directly via email or phone. We will guide you through the ordering process and provide a detailed quote for your review.

We accept bank transfers, letters of credit, and credit card payments (subject to certain conditions).

Please contact our sales team as soon as possible if you need to cancel your order. Cancellations are subject to approval and may incur fees or penalties.

Shipping times vary depending on the destination and type of equipment. Our sales team will provide an estimated shipping schedule with your order.

Shipping costs are calculated based on the weight, size, and destination of the equipment. Our sales team will provide a detailed shipping quote with your order.

Yes, we provide tracking information for all shipments. You can contact our logistics team for updates on your shipment.

Our machines come with a standard one-year warranty. Extended warranty options are available upon request.

Yes, we offer customization options for many of our machines. Please contact our sales team to discuss your requirements.

Yes, we offer technical support and training for all our machines. Our team is available to assist with installation, operation, and maintenance.

Please refer to our Return and Refund Policy for detailed information on returns and refunds.

The return process typically takes 30-60 days from the date of return authorization.

Lead times vary depending on the machine and production schedule. Our sales team will provide an estimated production schedule with your order.

Yes, we welcome customers to visit our factory and showroom. Please contact our sales team to arrange a visit.

You can contact us via email at [email protected]. Our team is available to assist you Monday to Friday, 9am to 5pm (GMT+8).

Please refer to the machine's user manual or contact our technical support team for assistance.

Yes, we offer a range of spare parts and accessories for our machines. Please contact our sales team for more information.

Yes, we offer maintenance and repair services for our machines. Please contact our technical support team to schedule a service.